User adoption is one of the key factors that allow organizations to maximize return on their Oracle Primavera investment. Once an organization completes an implementation of a new or existing system, ongoing support is critical to the overall success of the application.
Most organizations work to resolve support issues internally, pulling IT and project management resources away from their projects. Unfortunately, in many cases this ongoing issue can jeopardize the success of the overall solution and may begin to effect the bottom line.
IMS recognizes this challenge and offers an outsourced support solution to take the burden off your internal teams and into the hands of our Oracle Primavera specialists.
Our premium support/help desk solution ensures your users and IT support team have easy access to experts when needed. IMS Premium Support packages have proven to help organizations mitigate risk, reduce cost, and maximize business value. Not only is this service valuable for your day-to-day application users for coaching and mentoring, but also for IT support staff for upgrading to new versions, installing updates, patches and bug fixes, application administration, and providing expert guidance to minimize the cost of expertise on staff.
As an Oracle Platinum partner and “BPO Powered by Oracle” elite partner, IMS has direct access to Oracle technologies, applications and resources, enabling us to keep you on the leading edge.
IMS Premium Support provides you with flexibility and cost savings by providing application expertise so there is not need to hire your own application expert, allowing your organization to focus on its core competencies.
Premium Support clients have access to the IMS help desk staffed by our team of Oracle Primavera and IT experts. Our IMS Premium Support team will become familiar with your organization’s use of the application and will be able to provide a personalized level of support.
Premium Support packages are available starting at eight hours per month with the option to add additional hours as needed. In addition, IMS offers a Premium Support Satisfaction Guarantee program, allowing you to cancel after an introductory period if you are not completely satisfied.
Talk to us about implementing premium support for your business. Fill out the form on this page.